Support
We want YOMI to remain simple and dependable. Find direct answers to common questions and a clear way to contact us.
We are here to help
Describe the issue, your device model, and operating system version. Please do not send passwords or sensitive health information.
support@yomione.comDoes YOMI require an account or internet connection?
No. The app works locally without an account, and its core features and your information remain available offline.
Where is my information stored?
App information is stored in a local database on your device. YOMI does not currently sync it to a developer-operated cloud server.
Why did a reminder not arrive?
Confirm notification permission is granted and the reminder is enabled. Review Focus or Do Not Disturb modes and battery optimization settings. On some Android devices, opening the app once after a restart may be necessary.
How do I protect or move my data?
Export a backup from Settings and keep the file somewhere safe. You can import it later on your device. Always verify a backup and its source before importing.
How do I delete my data?
Delete individual items in their sections, use the data reset option in Settings, or uninstall the app. Separately delete any backup files you previously exported.
Are treatment reminders medical advice?
No. You enter the name and time yourself, and the feature only helps with reminders and adherence. Consult a qualified professional about treatment, dosage, or any health decision.